Refund policy

Refunds and exchanges

At Liam, we pride ourselves on creating exquisite accessories custom-made to your order. Our dedication to delivering exceptional quality is evident in the hours of meticulous handwork that goes into each piece. Each petal, leaf and bud is meticulously handcrafted from cold porcelain clay in our studio, ensuring the uniqueness and exclusivity of our creations. We do not use prefabricated clay components from other producers, allowing us to produce only a limited number of unique pieces each month.

Due to the personalized nature of our creations, we regret to inform you that returns on ordered pieces will not be accepted once production has begun.

Regarding hygiene, we must highlight that for the health and safety of all our customers, we cannot accept returns of any used products. This policy ensures that all accessories you receive are in perfect condition and have not been previously used.

Before making your purchase, we recommend that you carefully consider the item that best aligns with your vision and requirements. We are always available to offer advice or provide any additional information you may need to make an informed decision. Your confidence in your selection is paramount to us and we are here to ensure that your experience with Liam is nothing short of exceptional.